Privacy Policy

Cycode Technologies Pvt Ltd ("we", "our", or "us") operates the Wamebo platform. This Privacy Policy explains how we collect, use, process, store, and protect information when you use our services.

1. Information Collection and Use

We collect information necessary to provide and improve our services, including account information, contact details, billing information, business profile information, and WhatsApp communication data processed through Meta-approved APIs.

2. Meta Platform Data Usage

When users connect Meta services, including WhatsApp Business Platform, Facebook Pages, or Instagram Business Accounts, we access and process only the information necessary to provide requested platform functionality. We do not sell, rent, share, or monetize Meta Platform Data.

3. Data Storage and Security

We implement industry-standard security measures including encrypted storage, secure transmission protocols, access controls, audit logging, tenant isolation, and credential protection. Sensitive credentials including API keys, payment gateway secrets, and Meta access tokens are encrypted at rest.

4. Third-Party Service Providers

We may use third-party service providers including Meta, Cashfree, Razorpay, hosting providers, and cloud infrastructure vendors to facilitate the Service. These providers may access information only to perform services on our behalf and are contractually required to protect such information.

5. Data Retention

Information is retained only for as long as necessary to provide services, fulfill legal obligations, resolve disputes, enforce agreements, and maintain security and compliance records.

6. User Rights and Data Deletion

Users may request access, correction, export, or deletion of their information. Verified deletion requests will be processed within a reasonable timeframe subject to legal, security, and compliance requirements.

7. User Responsibilities

Users are responsible for obtaining all required consents before communicating with customers through the platform and for ensuring compliance with applicable laws and Meta policies.

8. Prohibited Activities

Users may not use the Service to send spam, distribute malicious content, violate Meta Platform Terms, circumvent enforcement actions, create duplicate accounts to avoid restrictions, or engage in fraudulent or unlawful activities.

9. Compliance with Meta Policies

Our platform exclusively utilizes official Meta APIs and services. We do not provide functionality intended to bypass, avoid, interfere with, or circumvent Meta's review processes, enforcement actions, platform restrictions, or policy requirements.

10. Changes to this Policy

We may update this Privacy Policy periodically. Updated versions will be published on this page with a revised effective date.

11. Contact Us

For privacy, compliance, or data protection inquiries, contact us at privacy@wamebo.com or compliance@wamebo.com.